Shipping & Returns
What are your delivery times?
At HueGah Home, we use many shipping methods to get your orders to you in the fastest and safest way possible. All of our products take between 2-4 weeks estimated total for production and delivery.
Furniture Collection orders are initially shipped by sea freight. Tracking will update once it arrives at your local port and is received by your local carrier from the sea freight company.
Custom Marble Tables take between 8-12 weeks estimated total for production and delivery.
Due to increased carrier delays in the past couple years we always note that ship times are estimated. We are unable to refund or cancel for a delayed order and an item already on the way as carrier delays are outside of our control.
Please do not hesitate to reach out with questions regarding shipping and your order at email@example.com.
How much will shipping cost?
Shipping is free worldwide! All duties, necessary taxes, and carrier fees will be free of charge for all clients no matter where they are shipping too!
What if my order shows delays in tracking?
Tracking delays can occur with the carrier and customs when entering another country. If you see a delay in tracking points rest assured this can occur and does not mean your package is lost.
Please be patient with the carrier as delays are outside of our control. If you have questions about the delay please do not hesitate to reach out to our team!
How is furniture shipped?
Furniture is shipped via UBI which is an expedited sea method. The tracking available will begin to update once it arrives at your local port.
For furniture purchases please add about 1-2 weeks extra to our standard shipping 1-6 business days for processing and 2-3 weeks estimated total for shipping due to the nature of the size and weight of furniture.
We are always able to inform you on status and ETA of your order- just reach out to us at firstname.lastname@example.org!
How can I make a return?
We offer easy returns worldwide! We hope you love your purchase but in the event that you would like to make a return, we can certainly help. Our team works to source and design the best quality pieces.
Initiate a Return: If you are not completely satisfied with your purchase, please contact us here to start a return within 30 days of the delivery date. Kindly provide proof of purchase, share photo of the item, the box, and the label it was delivered with as proof of order. Our team will then provide a label for return.
We offer a full refunds back to your original payment method once a returned item is delivered back to one of our facilities.
Return Limitations: Returns are not accepted for customized items, chairs, mirrors, tables or our Marble Table collection as those are customized and made to order. Note that returns are not accepted for items that have been installed or assembled.
Customers must contact us in advance of returning items to receive a appropriate instructions. All returns & exchanges must be shipped and post-marked within 30-days of the delivery date with no exceptions.
All items being returned must be in unused condition and arrive to our warehouse in undamaged condition with original packaging. Please keep this in mind when repackaging any returns.
HueGah Home reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. HueGah Home reserves the right to refuse returns or exchanges of items that are not in new condition due to misuse or damage by the client.
How can I cancel my order?
Once you place an order, you may cancel within 24 hours. Please email email@example.com if you wish to cancel.
Orders cannot be cancelled after the order has been processed past the 24 hours and cannot be cancelled after the item has shipped.
Please keep this in mind for Furniture Collection orders. These items are initially shipped by sea freight and therefore tracking will update once it arrives at your local port and is received by your local carrier from the sea freight.
What if my order arrives broken?
If an item arrives broken, damaged, or with other issues, please contact us for a refund or replacement and we will proceed with next steps for this occasion.
For all items that arrived damaged or broken the following photos must be provided to us in order to resolve the issue:
1. Photo of broken item
2. Photo of your shipping label on the box with tracking
4. All sides of box you recieved the broken item in
Please send this information to firstname.lastname@example.org
When will I receive my refund?
You will receive your refund on your original payment method 5-7 business days after return is processed at our warehouse.