What are your delivery times?
At HueGah Home, we use many shipping methods to get your orders to you in the fastest and safest way possible. All of our products take between 2-4 weeks estimated total for production and delivery.
Furniture Collection orders are initially shipped by sea freight. Tracking will update once it arrives at your local port and is received by your local carrier from the sea freight company.
Custom Marble Tables take between 8-12 weeks estimated total for production and delivery.
Due to increased carrier delays in the past couple years we always note that ship times are estimated. We are unable to refund or cancel for a delayed order and an item already on the way as carrier delays are outside of our control.
Please do not hesitate to reach out with questions regarding shipping and your order at firstname.lastname@example.org.
How much will shipping cost?
Shipping is free worldwide! All duties, necessary taxes, and carrier fees will be free of charge for all clients no matter where they are shipping to!
What if my order shows delays in tracking?
Tracking delays can occur with the carrier and customs when entering another country. If you see a delay in tracking points rest assured this can occur and does not mean your package is lost.
Please keep in mind: Furniture Collection orders are initially shipped by sea freight. Tracking will update once it arrives at your local port and is received by your local carrier from the sea freight company.
We are unable to refund and cancel due to carrier delays while your order is in transit to you.
Please be patient with the carrier as delays are outside of our control. If you have questions about the delay please do not hesitate to reach out to our team!
How is furniture shipped?
Furniture is shipped via UBI which is an expedited sea freight method. The tracking available will begin to update once it arrives at your local port.
For furniture purchases please add about 1-2 weeks extra to our standard shipping time due to the nature of the size and weight of furniture.
We are unable to cancel the order after the standard cancellation time and while the item is in transit by sea or air freight.
We are always able to inform you on status and ETA of your order- just reach out to us at email@example.com!
How can I make a return?
We offer easy returns worldwide! We hope you love your purchase but in the event that you would like to make a return, we can certainly help. Our team works to source and design the best quality pieces.
Initiate a Return: If you are not completely satisfied with your purchase, please contact us here to start a return within 30 days of the delivery date. Kindly provide proof of purchase, share photo of the item, the box, and the label it was delivered with as proof of order. Our team will then provide an address for return.
We offer a full refunds back to your original payment method once a returned item is delivered back to one of our facilities.
Return Limitations: Returns are not accepted for customized items, chairs, mirrors, tables or our Marble Table collection as those are customized and made to order. Note that returns are not accepted for items that have been installed or assembled.
Customers must contact us in advance of returning items to receive a appropriate instructions. All returns & exchanges must be shipped and post-marked within 30-days of the delivery date with no exceptions.
All items being returned must be in unused condition and arrive to our warehouse in undamaged condition with original packaging. Please keep this in mind when repackaging any returns.
HueGah Home reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. HueGah Home reserves the right to refuse returns or exchanges of items that are not in new condition due to misuse or damage by the client.
What if my order arrived broken?
If an item arrives broken, damaged, or with other issues, please contact us for a refund or replacement and we will proceed with next steps for this occasion.
For all items that arrived damaged or broken the following photos must be provided to us in order to resolve the issue:
- Photo of damaged item + Photo of your shipping label that you received (all in one photo)
Please send this information to firstname.lastname@example.org
How can I cancel my order?
Once you place an order, you may cancel within 24 hours. Please email email@example.com if you wish to cancel.
Orders cannot be cancelled after the order has been processed past the 24 hours and cannot be cancelled after the item has shipped.
Please keep this in mind for Furniture Collection orders. These items are initially shipped by sea freight and therefore tracking will update once it arrives at your local port and is received by your local carrier from the sea freight.
When will I recieve my refund?
You will receive your refund on your original payment method 5-7 business days after return is processed at our warehouse.
How is the currency converted?
Our site will automatically translate it's language and currency to your local language and currency!
Your credit card company will convert any order from US Dollars to your local currency based on their calculation of the current exchange rate at the time of purchase.
What if my parcel is not recieved but shows as delivered?
In the event that the package is lost in transit and or not recieved, but shows delivered to the shipping address associated with the recipient's order, HueGah Home will not be liable for non-receipt of goods or replacement of goods.
HueGah Home can assist in filing a trace and claim with the respective carrier to assist client in locating lost parcel or missing parcel.
Parcels that are unclaimed or refused will be subject to applicable return and re-stocking fees and will not be considered as a cancelled order.
Can discounts be combined?
Discounts cannot be combined unless stated otherwise on the offer.
Special orders under the Marble Category and other specifically customized products communicated through message exchange between the customer and HueGah Home begin production immediately upon order placement and are built to your personal specifications.
As a result, the item(s) cannot be canceled, changed, returns or refunded at any time.
How do I assemble my product?
If you need help with assembly for your product please email us for assembly videos at firstname.lastname@example.org.
Are you hiring an installation professional?
If you plan to hire a professional to install lighting or assemble any furniture, please wait until the items are delivered prior to scheduling the installation due to possible delays with the carrier.