Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
"Account" means a unique account created for You to access our Service or parts of our Service.
"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to HueGah Home
"Country" refers to United States.
"Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
"Device" means any device that can access the Service such as a computer, a cellphone or a digital tablet.
"Personal Data" is any information that relates to an identified or identifiable individual.
"Service" refers to the Website.
"Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
"Website" refers to HueGah Home, accessible from https://huegahhome.com
"You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Your California Privacy Rights (California's Shine the Light law)
Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.
If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.
California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)
California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.
To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.
Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
- By visiting this page on our website: https://huegahhome.com
- By sending us an email: firstname.lastname@example.org
Shipping & Returns
WHAT ARE THE SHIPPING AND HANDLING FEES?
Shipping is free worldwide! All duties, necessary taxes, and carrier fees will be free of charge for all clients no matter where they are shipping to!
WHERE IS MY ORDER? SHIPPING METHODS & TIMES.
At HueGah Home, we use many shipping methods to get your orders to you in the fastest and safest way possible. All of our products take between 2-4 weeks estimated total for production and delivery. Designated product descriptions will specify the specific time for that item. All of our furniture is shipped via sea which means the tracking number won't start showing updates until it arrives at your local port.
Custom Tables take between 8-12 weeks estimated total for production and delivery. Please do not hesitate to reach out with questions regarding shipping and your order at email@example.com.
Due to increased carrier delays in the past couple years we always note that ship times are estimated. We are unable to refund for a delayed order as carrier delays are outside of our control.
I ORDERED MORE THAN ONE ITEM BUT ONLY RECEIVED PART OF MY ORDER. WHERE IS THE REST?
Thank you for purchasing from HueGah Home! If you order more than one item, it is common that we package and ship everything separately. This way, we can ensure everything arrives in good condition since many of our items are fragile. Please do not hesitate to reach out with questions regarding shipping and your order at firstname.lastname@example.org
WHAT IF MY ORDER ARRIVES BROKEN?
We package everything with care but understand some items are fragile and things can happen during handling with the carrier. Please email us at email@example.com with photos of the broken item and we will ensure that it is replaced.
WHAT IF MY TRACKING NUMBER SHOWS AS INVALID?
If you enter your tracking number or it opens to a page that shows no tracking please navigate to this website to www.parcelsapp.com/en in order to track your specific tracking code. There have been technical errors linking a proper tracking link to the tracking number so please use that website for valid tracking information for ALL carriers! If you still have issues please contact firstname.lastname@example.org and we will reply promptly.
Please visit www.parcelsapp.com/en if your tracking number shows up as invalid. Many of our packages are shipped via multi-carrier parcel so tracking can be tricky on a single carriers site.
What are your delivery times?
At HueGah Home, we use many shipping methods to get your orders to you in the fastest and safest way possible. All of our products take between 2-4 weeks estimated total for production and delivery.
Furniture Collection orders are initially shipped by sea freight. Tracking will update once it arrives at your local port and is received by your local carrier from the sea freight company.
Custom Marble Tables take between 8-12 weeks estimated total for production and delivery.
Due to increased carrier delays in the past couple years we always note that ship times are estimated. We are unable to refund or cancel for a delayed order and an item already on the way as carrier delays are outside of our control.
Please do not hesitate to reach out with questions regarding shipping and your order at email@example.com.
How much will shipping cost?
Shipping is free worldwide! All duties, necessary taxes, and carrier fees will be free of charge for all clients no matter where they are shipping too!
What if my order shows delays in tracking?
Tracking delays can occur with the carrier and customs when entering another country. If you see a delay in tracking points rest assured this can occur and does not mean your package is lost.
Please be patient with the carrier as delays are outside of our control. If you have questions about the delay please do not hesitate to reach out to our team!
How is furniture shipped?
Furniture is shipped via UBI which is an expedited sea method. The tracking available will begin to update once it arrives at your local port.
For furniture purchases please add about 1-2 weeks extra to our standard shipping 1-6 business days for processing and 2-3 weeks estimated total for shipping due to the nature of the size and weight of furniture.
We are always able to inform you on status and ETA of your order- just reach out to us at firstname.lastname@example.org!
How can I make a return?
We offer easy returns worldwide! We hope you love your purchase but in the event that you would like to make a return, we can certainly help. Our team works to source and design the best quality pieces.
Initiate a Return: If you are not completely satisfied with your purchase, please contact us here to start a return within 30 days of the delivery date. Kindly provide proof of purchase, share photo of the item, the box, and the label it was delivered with as proof of order. Our team will then provide an address for return.
We offer a full refunds back to your original payment method once a returned item is delivered back to one of our facilities.
Return Limitations: Returns are not accepted for customized items, chairs, mirrors, tables or our Marble Table collection as those are customized and made to order. Note that returns are not accepted for items that have been installed or assembled.
Customers must contact us in advance of returning items to receive a appropriate instructions. All returns & exchanges must be shipped and post-marked within 30-days of the delivery date with no exceptions.
All items being returned must be in unused condition and arrive to our warehouse in undamaged condition with original packaging. Please keep this in mind when repackaging any returns.
HueGah Home reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. HueGah Home reserves the right to refuse returns or exchanges of items that are not in new condition due to misuse or damage by the client.
How can I cancel my order?
Once you place an order, you may cancel within 24 hours. Please email email@example.com if you wish to cancel.
Orders cannot be cancelled after the order has been processed past the 24 hours and cannot be cancelled after the item has shipped.
Please keep this in mind for Furniture Collection orders. These items are initially shipped by sea freight and therefore tracking will update once it arrives at your local port and is received by your local carrier from the sea freight.
What if my order arrives broken?
If an item arrives broken, damaged, or with other issues, please contact us for a refund or replacement and we will proceed with next steps for this occasion.
For all items that arrived damaged or broken the following photos must be provided to us in order to resolve the issue:
1. Photo of broken item
2. Photo of your shipping label on the box with tracking
4. All sides of box you recieved the broken item in
Please send this information to firstname.lastname@example.org
When will I receive my refund?
You will receive your refund on your original payment method 5-7 business days after return is processed at our warehouse.