Refund policy

Enjoy the benefit of free worldwide returns! While we're hopeful your purchase will exceed expectations, if the need arises for a return, know that our team is prepared to support you.

Initiate a Return: 

Should your purchase fall short of expectations, please contact us here (contact@huegahhome.com) to start a return within 30 days of the recorded delivery date by the carrier. We kindly request proof of purchase, along with a photo showcasing the item in its original packaging as well as its accompanying box, and an image of the label. Our team will then provide a pre-paid shipping label, ensuring a hassle-free return journey.

Upon receipt of the returned item at one of our facilities, we will promptly issue a refund to your original payment method within 7-20 business days.

In the unfortunate event of your order arriving in unusable condition, please promptly notify us at contact@huegahhome.com, and we shall guide you through the necessary steps for a refund or replacement.

Return Guidelines:

All items being returned for a refund must be in unused condition and arrive to our warehouse in undamaged condition with original packaging. Please keep this in mind when repackaging any returns.

HueGah Home reserves the right to refuse returns or exchanges of items that are not in new condition due to misuse or damage by the client.

Customers must contact us in advance of returning items to receive a appropriate instructions. All returns must be shipped and post-marked within 30-days of the delivery date with no exceptions.

Returns are not accepted for items such as rugs, chairs, tables, stools, marble items, or mirrors since they are made to order for each client, as well as items that have been installed or assembled.

If you desire to return an item based on personal preference, have had a change of heart and decided against keeping it, there's no need to worry. Your return can be processed with a 10% restocking fee applied to the refund. This fee contributes toward the labor costs associated with return inspection and repackaging.

Kindly note that while minor scratches incurred during courier handling are regrettably beyond our control, they do not detract from the item's functionality. As such, refunds or returns for items with minor scratches, or issues that do not detract from functionality are not accepted. However, we are delighted to offer guidance on simple, at-home solutions for addressing such imperfections.

We do not accept returns for size or dissatisfaction with specifications outlined in the product description. Each item's exact dimensions and specifications are clearly listed in the product description. This policy helps reduce unnecessary shipping emissions and costs. Please ensure you check the specifications before purchasing to avoid any sizing issues or misunderstandings of specifications. Proper measurement and review of product details conserve resources and materials.

Any items purchased in quantities of 10 or more are considered a bulk order and final sale.

Once a return label is sent, the item must be shipped within 10 days of receiving the return label. If the item is shipped after the 10-day period, a late fee of an additional 10% of the returned order amount will be deducted from the refund. The timeframe for the returned item to be shipped back with our label must not exceed 20 days of receiving our return label.

Damaged Upon Arrival:

For all items that arrived damaged, unusable, or broken please email us following within 5 days of delivery:

• Photo of damaged item + Photo of your shipping label that you received (all in one photo)
• Order #

Our esteemed production team operates from multiple locations including Los Angeles, Shenzen, and Seoul, ensuring global reach without compromising on quality. While we celebrate the diversity of our production team, we regret to inform you that refunds or returns based on shipment origin preferences cannot be accommodated.

We take pride in offering the best quality packaging for all items shipped. Please note that numerous furniture items are subject to protective packaging that may include a wood frame to prevent damage. We are unable to provide a refund based on preference of packaging as we do this to ensure all items are delivered safely and without excess material waste.

What if my item is returned to sender?

In the event of an item being returned to sender customers will incur a return to sender fee of 25%. This fee encompasses the costs associated with return shipping, handling, and processing, and applies in scenarios where the return is not attributable to an error on HueGah Home's part.

Examples of such circumstances include unavailability during delivery attempts, incorrect or incomplete delivery addresses provided by the customer, refusal to accept the package, or failure to claim the package from the designated carrier facility.

 Please email contact@huegahhome.com if you would like to begin a return and we will provide you next steps and information.

Thank you!

Effective: February, 24, 2024.